Returns & Exchanges Policy
Customers in the EU, UK, and US may return eligible items within 14 days of delivery. For all other regions all sales of apparel, accessories, and merchandise are final unless the item is defective, damaged, or incorrect.
To report an issue, contact support@mundialmag.com and for additional information on how to initiate a return click here.
LIMITED EDITION SOCCER SHIRTS
EU, UK & US Orders
Customers in the EU, UK, and US may return eligible items within 14 days of delivery.
Returned items must be:
- Unworn and unused
- In their original condition
- With all original tags attached
Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error.
To start a return, contact support@mundialmag.com. Refunds are issued to the original payment method once the return has been received and processed.
All Other Regions
All sales of apparel, accessories, and merchandise are final unless the item is defective, damaged, or incorrect.
To report an issue, contact support@mundialmag.com
MUNDIAL MAGAZINE
All Regions
Magazines may be returned within 14 days of delivery if they are in their original condition.
Customers are responsible for return shipping unless the magazine is defective, damaged, or incorrect.
Please include your name, order number, and reason for return.
Return address:
MUNDIAL RETURNS
C/O BEACH
REDCOTE
ST CLARE ROAD
WALMER
KENT
CT14 7QB
Please note: Soccer shirts must not be returned to this address. Returns sent here may be considered lost and remain the customer's responsibility.
Damaged, Defective or Incorrect Items
Please contact us within 14 days of delivery before returning any item.
-
Please send requests to: support@mundialmag.com
Please include:
- Full name
- Order number
- Description of the issue
- Photos of the damage, defect, or incorrect item
Do not return the item until instructed by our team. Once reviewed, we'll arrange a replacement, exchange, or refund where appropriate.
Refunds
Returns are typically processed within 7-10 business days of receipt. Once processed, you'll receive a confirmation email. Depending on your payment provider, refunds may take an additional 3–10 business days to appear in your account.
Order Cancellations
In-stock items: Orders may be cancelled within 30 minutes of purchase. While we'll do our best to accommodate requests received after that, we cannot guarantee cancellation once order processing has begun.
Pre-order items: Orders may be cancelled within 48 hours of purchase. Once your order has been sent to production cancellations can no longer be accepted. Please refer to the return policy.